Webroot Installer Not Opening On Mac

Webroot Installer Not Opening On Mac

Webroot is a security software that is designed to protect your smartphones and desktops from malicious software, viruses, and phishing attacks. It is one of the best cloud-security solutions available in the market.

The highlighting features of this software are listed below:

  • Identity and privacy shield
  • Anti-phishing technology
  • Offline Protection
  • Infrared Defense
  • Outbound Firewall
  • Provides protection for Android & iOS
  • Multi-Environment Support
  • Heuristics and more

Even if this security software is easy to install and use, there are some issues encountered by the user while using it. The “Webroot installer file not opening on Mac” problem is encountered by users who utilize the macOS on their computer. In case you’re also facing this issue on your Mac computer, continue reading this page to know how to fix it.

The Webroot products available for Home and Home Office are listed below:

  • Webroot SecureAnywhere Antivirus
  • Webroot SecureAnywhere Internet Security Plus
  • Webroot SecureAnywhere Internet Security Complete
  • Webroot Wi-Fi Security VPN
  • Webroot Mobile Security

Checking the system requirements

In most cases, an “incompatible OS” will be the reason behind these kinds of issues. So, as the first step of troubleshooting, check whether your macOS meets the system requirements of the Webroot application by referring to the information given below.

  • macOS High Sierra (10.13)
  • macOS Mojave (10.14)
  • macOS Catalina (10.15)
  • macOS Big Sur (11) with Apple M1 ARM or Intel processors

Minimum requirements

  • Intel Pentium/Celeron family or other compatible processors
  • 128 MB RAM (minimum)
  • 10 MB hard disk space
  • Internet access
  • Google Chrome 11 and newer or Safari 5 and newer

If your macOS is not compatible with the requirements, then try to install the Webroot application on another Mac computer that meets them. 

Using the correct installer

The Webroot installer will not open on Mac if you’re using a wrong or incompatible installer file. Basically, the setup CD provided along with the product is suitable only for the Windows OS-based computer. So, if you have bought the Webroot product from a store, then download the latest version of the installer file from Webroot’s official support page, and begin the installation process. 

  • If you wish to upgrade the existing Webroot application on your Mac computer, then follow the below instructions to perform it.
  • Open Finder and click Go > Go to Folder. Type the following path address “/Library/Application Support/Webroot/” in the given field.
  • Click Go. Now, locate and double-click on the file named “WSAMAC.dmg.”
  • Open the installer file and follow the on-screen instructions.
  • When prompted, type the product’s license code in the given field and accept the EULA of it.
  • Similarly, if prompted, type your Mac computer’s password in the given field.
  • Click OK.
  • Finish the software installation process by following the on-screen instructions.

If your macOS is not compatible with the requirements, then try to install the Webroot application on another Mac computer that meets them. 

Entering the keycode correctly 

  • Sometimes, entering a wrong or invalid keycode may also cause these kinds of issues.
  • Check if you have entered your product’s keycode correctly in the given field. If not, re-enter it correctly.
  • If you’re installing the application from an email, then use the Copy & Paste option to select and paste the keycode in the given field.

If the Webroot installer is not opening on Mac even after performing the above methods, then contact us.


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

Antivirus Setup