Unable To Install Norton 360 On Samsung

Norton 360 is a security tool that includes a personal firewall, an antivirus program, a PC backup feature, phishing protection, and VPN security. It differs from other Norton security software due to its PC maintenance and file backup capabilities. It is very easy to complete the Norton 360 installation on your devices. But sometimes, you cannot install the application on your device owing to various factors. This issue might occur due to connectivity issues, or the device security might block the Norton 360 installation. If you face this problem on your Samsung device, read this page to fix it like an expert.


  • Make sure that your Samsung device has a stable Internet connection.
  • If the connection is slow, try to connect your Samsung device to a high-speed network.
  • Ensure that the Norton 360 application is compatible with your device.
  • Now, check whether you’re able to install the Norton 360 application.
  • If it doesn’t work, try the instructions in the following section.


  • Try restarting your device to resolve the current problem.
  • Now, turn on Wi-Fi on your Samsung device and check whether you can install the Norton 360 application.
  • If the issue is not solved, try following the steps in the next section.


If you are facing the installation issue while installing the Norton 360 app from the Play Store application on your device, try clearing the cache and data.

  • Tap the Settings app from the home screen of your Samsung device.
  • Select the Apps option from the list of settings.
  • Navigate to the Play Store application and select it.
  • Choose the Storage option from the App info screen.
  • Tap the Clear cache option in the bottom-right of the screen.
  • Next, pick the Clear data option in the bottom-left of the screen.
  • Clear Data Option In The Bottom-left Of The Screen
  • Tap the OK button to confirm.
  • Now, return to the App info screen and select the Menu icon at the top-right corner of the screen.
  • Tap the Uninstall updates option and select OK to replace the application with the factory version.
  • Go back to Apps settings and tap the Google Play services application from the list.
  • Select the Storage option.
  • Tap the Clear cache option in the bottom-right of the screen
  • Clear Cache Option In The Bottom-right Of The Screen
  • Next, pick the Manage storage option at the bottom-left of the screen and tap the CLEAR ALL DATA button.
  • Tap the OK option to confirm.
  • Restart your Samsung device and go to the Play Store application.
  • Now, check whether you can install the Norton 360 app on your device without issues.

You can fix the Norton 360 installation issue on your Samsung device by following the above instructions. For further clarifications, just contact us using the call option on this page.

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