Being one of the leading real-time protection service providers, Kaspersky gets the best security features for your device. If you aren’t able to install Kaspersky on a Windows 10 computer, then there might be a firewall or preinstalled antivirus program conflicting with it. Sometimes, you may not be able to install Kaspersky if the installation is not initiated correctly. Go through the steps given below to fix this installation issue.

Solution 1: Remove software causing conflict

  • On your Windows 10 computer, go to Control Panel. Click on Uninstall a program below Programs.
  • Locate the antivirus or security firewall installed on your computer.
  • Select the software causing conflict with Kaspersky and click the Uninstall button.
  • If prompted, confirm your action by clicking the Uninstall button again.
  • Reboot your Windows computer and reinstall the Kaspersky software to check if the problem is resolved.

Solution 2: Remove the remnant files of previously installed antivirus

If you have installed other antivirus software before installing the Kaspersky antivirus on your computer, follow these steps to remove the remnant files of the preinstalled program.

  • Launch the Run dialog box by pressing the Windows + R shortcut keys.
  • Type ‘regedit’ in the Run dialog box and click OK to open the Registry Editor.
  • Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run folder path.
  • Give a right-click on the apv12_post_uninstall folder and select the Delete option to remove the leftover registry key.

If you aren’t able to install Kaspersky in Windows 10 even after removing the remnant files of the previously installed antivirus program, proceed to the next troubleshooting steps.

Solution 3: Use the Kaspersky Remover tool

The kavremover tool makes uninstallation easier. You might be wondering how the removal tool helps the installation. This tool removes the preinstalled Kaspersky programs from your PC and helps you initiate a clear installation.

  • To begin with, open the default browser on your computer.
  • Go to the official Kaspersky site and get the kavremover tool.
  • After completing the download, run the removal utility and carry out the on-screen instructions.
  • The tool will remove all the Kaspersky programs from your computer.
  • Restart your PC and initiate a clean installation after getting the Kaspersky antivirus.
  • Make sure that you begin the installation after disabling all the firewall and antivirus software.

In case you are still not able to install Kaspersky on your Windows 10 computer, contact us for assistance in resolving it.


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

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