Sophos Not Working

Sophos Not Working

When you try to open the Sophos Antivirus program and if it is shows Sophos not working all of a sudden, the reason behind the issue might be the program itself. If the Sophos antivirus is not working on Mac, carry out the following simple troubleshooting steps.

1. Uninstall Sophos Product on Mac

Method 1 - Uninstall Sophos using the Remove Sophos Endpoint tool

Step 1

  • On your Mac computer’s keyboard, press the command and spacebar keys at the same time.
  • This will open the Spotlight.

Step 2

  • Enter Remove Sophos.
  • When prompted for the Mac administrator password, enter it in the Password field and click the OK button.
  • Note: You cannot uninstall the Sophos product by dragging its icon to the Trash folder.

Step 3

  • Once you type the tamper protection password in the Password field, click the Continue button.

Step 4

  • Wait until the Sophos uninstallation process to complete.
  • Continue with the Sophos installation steps given on this page and check if the Sophos not working problem has been resolved.

Method 2 - Manually remove Sophos

Step 1

  • On your Mac computer, access the Finder menu and click the Go tab.
  • Choose the Go to Folder option.

Step 2

  • When the Go to Folder box opens, type /Library/Sophos Anti-Virus in the Go to the folder field and click the Go button.

Step 3

  • Search for the Remove Sophos Anti-Virus.pkg file and double-click it.

Step 4

  • In the Welcome to the Sophos Anti-Virus Removal Installer window, click the Continue button.

Step 5

When the Select a Destination window opens, make sure your hard drive is selected and click the Continue button.

Step 6

  • Once you see the next prompt dialog box, type your Mac administrator name in the Name field.
  • In the Password field, enter the Mac administrator password.
  • Click the Install Software button.

Step 7

  • Wait until the installation was successful message appears.
  • Click the Close button.

Step 8

  • Click the Apple logo on the top-left end of the screen.
  • Choose the Restart option to restart your Mac computer.
  • Navigate to the /Library/LaunchDaemos/com.sophos, /Library/LaunchAgents/com.sophos, and /Library/Preferences/com.sophos folders. Delete all the Sophos related files.
  • Also, remove the file from the following folders.
  • /Library/Logs/Sophos Anti-Virus.log
  • /Applications/Sophos Anti-Virus.app
  • /Applications/Sophos Remove.app
  • /var/db/receipts/com.sophos
  • Note: You must have administrative rights to remove these files.
  • Once the computer restarts, follow the steps and check if the Sophos not working problem has been resolved.

Install Sophos Product for Mac using Standalone Installation

Step 1

Download the Sophos Antivirus program on your Mac computer.

Step 2

  • Navigate to the Downloads folder and then copy the downloaded installer.
  • Paste it on the Desktop of your computer.
  • Also, move the Sophos Installer Components directory to the Desktop.

Step 3

  • Launch Terminal and change the directory.

Step 4

  • Enter sudo “./Sophos Installer.app/Contents/MacOS/tools/InstallationDeployer” --Install in the Terminal window.
  • Check if the Sophos not working problem has been resolved.

Disclaimer

Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.


Antivirus Setup