How To Fix Sophos Error 401?

Procced with the guidelines below to solve Sophos error 401

The Issue:

  • Your computer has attempted to run an update, but it is not able to do it.
  • Your computer is not listed anymore in Sophos Central.
  • You are not able to uninstall due to tamper protection.
  • The diagnostic tool states that there is an error in Management Communication and Update. In the most recent communication, there is a mention of the error message, Failed with error 401 unauthorized.

The Solution:

From the 20th of January, 2018, you can retrieve the Tamper Protection passwords for the deleted endpoints and servers from Sophos Central. Now, make use of the instructions given here:

  • First, you have to log into Sophos Central.
  • Next, you need to go to Logs & Reports. Then, choose the Recover Tamper Protection passwords option.
  • Click the View details button. This action will expand the password set on the endpoint or the server.
  • You will see that the password right at the top of your list will be the latest one. You can use this password to authenticate on the local endpoint or server. This, in turn, will let you access Settings, and thereby, the option for disabling Tamper Protection.
  • The report will now show you a list of endpoints and servers that were deleted over the past 60 days.
  • You can now start re-deploying sophosinstall.exe.
  • We have now seen the method of resolving the Sophos error 401.
Sophos Error 401

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