The Situation:
At times, you might encounter SAVXP setup error when you try to update the Sophos Anti-Virus. The auto-update functionality will fail each time you restart your system. The tmp variable would be specified as C:\windows\temp, which is actually correct. In your log snippet, there will be a mention of the words AutoUpdate and SAVXP, which means you are looking at a stand-alone installation. The failure information can be found in Sophos Anti-Virus [Major] Install Log_...or [Major] CustomActions Log_...s.
The Symptoms:
In the log file associated with Sophos, you will be able to see the following error message:No existing installation of Sophos Anti-Virus was found.
The Solution:
- Initially, when you come across such error, reboot your computer. This might complete the pending updates on your OS and the Sophos Antivirus application, if any.
- Sometimes, reinstalling Sophos Anti-Virus might solve the problem. If it doesn’t, try the following steps to resolve the SAVXP error:
- First, check if the following folder exists:
- C:\Program Files (x86)\Sophos\Sophos Anti-Virus.
- If you find that the folder exists, check whether it has .ddl files, .exe files, and help files.
- In case you can see the folder with the files mentioned above, half of your problem has already been resolved.
- If this doesn’t fix the SAVXP error, open the Run command and type services.msc.
- Locate the Sophos AutoUpdate Service and stop it.
- Now, rename both the decoded and the warehouse folders from the below-mentioned directories respectively.
- C:\ProgramData\Sophos\AutoUpdate\Cache\
- C:\ProgramData\Sophos\AutoUpdate\data\
- Now, restart the Sophos AutoUpdate Service.
- Still, if the SAVXP setup error remains unsolved, try uninstalling and reinstalling Sophos Anti-Virus on your computer once again.