How To Fix Savxp Setup Error?

The Situation:

At times, you might encounter SAVXP setup error when you try to update the Sophos Anti-Virus. The auto-update functionality will fail each time you restart your system. The tmp variable would be specified as C:\windows\temp, which is actually correct. In your log snippet, there will be a mention of the words AutoUpdate and SAVXP, which means you are looking at a stand-alone installation. The failure information can be found in Sophos Anti-Virus [Major] Install Log_...or [Major] CustomActions Log_...s.

The Symptoms:

In the log file associated with Sophos, you will be able to see the following error message:No existing installation of Sophos Anti-Virus was found.

 Savxp Setup Error

The Solution:

  • Initially, when you come across such error, reboot your computer. This might complete the pending updates on your OS and the Sophos Antivirus application, if any.
  • Sometimes, reinstalling Sophos Anti-Virus might solve the problem. If it doesn’t, try the following steps to resolve the SAVXP error:
  • First, check if the following folder exists:
  • C:\Program Files (x86)\Sophos\Sophos Anti-Virus.
  • If you find that the folder exists, check whether it has .ddl files, .exe files, and help files.
  • In case you can see the folder with the files mentioned above, half of your problem has already been resolved.
  • If this doesn’t fix the SAVXP error, open the Run command and type services.msc.
  • Locate the Sophos AutoUpdate Service and stop it.
  • Now, rename both the decoded and the warehouse folders from the below-mentioned directories respectively.
  • C:\ProgramData\Sophos\AutoUpdate\Cache\
  • C:\ProgramData\Sophos\AutoUpdate\data\
  • Now, restart the Sophos AutoUpdate Service.
  • Still, if the SAVXP setup error remains unsolved, try uninstalling and reinstalling Sophos Anti-Virus on your computer once again.

Disclaimer

Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.


Antivirus Setup