Why is the Norton Mobile Unlock request not working? If this is your query, we will help you solve it quickly.The Mobile Unlock feature is like having the control to your Password Manager vault in your hand. It helps unlock the Password Manager vault by approving a request on your mobile device. So, whenever you launch a browser installed with the Norton Password Manager extension, an unlock request will be sent to your mobile automatically. Only if you approve the unlock request, your vault will be unlocked in your browser. It is like an extra layer of security.

Norton Mobile Unlock Request Not Working

Today, we will see some common issues that users face with the Norton Mobile Unlock request.


The notification may not be received on your mobile due to the following reasons:

  • If your mobile device has an unstable internet connection, the unlock request may not be received, or there will be a delay.
  • If the notification for the Password Manager app is disabled on your mobile device, you will not receive the unlock request. See the below steps to turn on the Mobile Unlock feature.

For Windows and Android:

For Windows And Android
  • Click on the Norton Password Manager browser extension icon.
  • Click Vault.
  • Select Turn on Mobile Unlock on the Settings page.
  • Now, follow the instructions to enable notifications for the app on your mobile.
  • Click Continue on the Norton Password Manager extension page.
  • Choose your mobile device from the drop-down list on the Mobile Unlock Devices page. Click Turn On.
  • Click Finish.

If you have uninstalled the Norton Password Manager app on your mobile, you cannot receive the notification. The other reasons behind the problem are given here:

  • If your device enters the power saver mode or you have enabled the battery optimization settings on the app, the unlock request will not be sent to your mobile.
  • Sometimes, an Android update may be the reason. In this case, uninstall and reinstall the Norton Password Manager on your device. Many Norton users have reported that this solution has worked for them. Try your luck.

The above may be the reasons if you are not receiving the notification

If you receive the notification and get an error after approving it, the following could be the reasons.

  • The time on your mobile device may be incorrect. Set the correct time to fix the issue.
  • Suppose you have approved the request after a delay, the notification may have expired. Make sure you approve it as soon as possible.
  • You may have uninstalled and reinstalled the app. Make sure to check all the settings before you try again.


  • Download and install Norton Password Manager.
  • Open the application and sign in to the NortonLifeLock account.
  • Now, unlock your vault.
  • Enable the notifications for Norton Password Manager.
  • Click Continue.

We end our discussion here. Try the above-given solutions and see if your issue has been fixed. If the Norton Mobile Unlock request is still not working, call us for better assistance.


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

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