Norton Cloud Connect Not Loading - Quick Fix

Norton Cloud Connect Not Loading

Norton Cloud Connect enables you to protect your important files and documents against data loss. If Norton Cloud Connect not loading when you run a backup, you need to troubleshoot the problem with the appropriate solutions. This article shows how to fix the “Norton Cloud Connect not loading” problem.

Check Your Connection With Norton Cloud

  • Your computer should be equipped with an active Internet connection when running a backup with Norton Cloud Connect.
  • If your Internet is not stable, Norton Cloud Connect will not load.
  • Moreover, ensure that the storage device you have connected to back up your data is firmly connected and turned on.
  • If you are running a backup for the first time, Norton may take some time to transfer the data. In those instances, you need to wait for a while. Moreover, if your Internet connection is slow, it takes longer than usual.
  • Sometimes, the problem exists with the Norton server. In such scenarios, you need to wait until the issue gets fixed on its own.

Restart Your Computer To Fix Norton Cloud Connect Issue

  • Any technical glitch can be rectified with a system restart.
  • Therefore, restart your Windows computer. To do it, click Start> Power. Now, choose the Restart option.
  • Once your Windows computer has restarted, check if Norton Cloud Connect is loading properly.

Check Your OS Compatiblity With Norton Feature

Norton Cloud Backup runs only on Windows computers. In case you are using a Mac, you cannot use this feature. Moreover, Norton Cloud Backup is not included in all plans of Norton. Therefore, check your subscription first before you try Norton Cloud. Here is the list of Operating Systems compatible with Norton Cloud Connect.

  • Windows 11/10 (all versions)
  • Windows 8/8.1 (all versions)
  • Windows 7 (32-bit and 64-bit)

In case you’re making use of a lower version of Windows, upgrade it to the recent version and check if Norton Cloud Connect loads without any problem.

Check Your System Storage To Fix Norton Issue

If Norton Cloud Connect keeps on loading, the possible cause could be inadequate storage capacity. Refer to the following storage requirements and check if your system meets them.


  • Processor: Windows 11/10/8/7: 1 GHz


  • Windows 11/10: 2 GB
  • Windows 8/7: 1 GB (32-bit) and 2 GB (64-bit)
  • Hard disk storage space: 300 MB of available hard disk space

Analyze Browser Compatibility With Norton

  • If Norton Cloud Connect is not loading on your computer, you need to verify whether your browser is compatible with Norton.
  • Norton is compatible with Microsoft Internet Explorer 8.0 or higher, Mozilla Firefox, Google Chrome, and Microsoft Edge2. In case you are using any other browser, stop using it now. Utilize any compatible browser mentioned above and check if your issue is fixed.
  • In most instances, updating the browser to the recent version can help you fix the problem.
  • Now, ensure that your “Unable to connect to Norton cloud” issue is resolved.

For further questions and clarifications on Norton Cloud Connect Not Loading issue, you can always reach our technical experts for assistance.

Related Article:


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

Antivirus Setup