Norton App Lock Fingerprint Not Working

“Are you facing an issue while using the Norton App Lock on your smartphone?” If yes, you’re not alone. This problem is faced by many users. The best thing is that you can fix it easily and quickly.Continue reading this page to know more about fixing the “Norton App Lock fingerprint not working” problem.Norton App Lock is one of the awesome apps designed by Norton. This app is mainly used to protect and prevent your kids from accessing unwanted or restricted apps and secure your important data from a third-party or unknown user. The app can be easily installed and used.The Norton App Lock app comes with the fingerprint feature. This feature helps you lock the most personal, compromising, or sensitive apps using your fingerprint, PIN, or code. Even if this app is easy to set up and use, some Google Pixel and Motorola mobile phone users have reported that they are facing the “Norton App Lock fingerprint not working” issue while trying to use it on their smartphones.


In most cases, these kinds of problems occur if your finger is:

  • Wet
  • Oily
  • Dirty
  • Injured
  • Not placed properly

So, first, try the quick and simple solutions given below to fix this problem.

Quick and simple solutions

  • Wash your hands thoroughly if it is oily or dirty.
  • Use a cloth or towel to remove the moisture from your hands if necessary.
  • Check if you have placed your finger correctly in the fingerprint sensor part. If not, place it correctly and check if the fingerprint works.

If these simple solutions don’t fix the problem, try the advanced troubleshooting methods given below to fix it.

Advanced troubleshooting methods

Restart Your Smartphone
  • Relaunch the Norton App Lock app on your smartphone.
  • Restart your smartphone.
  • Update the app (in case an update is available).

Contact us to know more about fixing the “Norton App Lock fingerprint not working” problem.


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

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