Norton Antivirus Scan Not Working

Norton Antivirus Scan Not Working

Norton Antivirus is one of the well-known security tools that is widely used. It protects your personal and financial data from system hackers. Norton Antivirus is designed in a way to work with several entities as it protects your home and business computers from various malware attacks. Sometimes the Norton Antivirus might not be able to scan the whole system. The quick scan option runs a basic system scan and quickly identifies any files that are harmful. However, in some instances, it gives an error during the scan. The incomplete scan could potentially harm the computer, which is why it is so important to fix this issue as soon as possible. Note: The scanning issue can occur on both Windows and Mac computers. Follow the below generic steps to sort out the scanning issue.

Symptoms Of A Norton Antivirus Error:

  • Your PC displays Warning! You are at risk.
  • The scanning process remains incomplete or crashes frequently.
  • In some scenarios, the scanning might stop, and there will be no results shown on the screen.
  • You can witness a slight performance drop in the overall scanning.
  • Sometimes, a server error can also cause the antivirus program to misbehave, which is totally accepted, and we can’t do much about it (backend process).

Solution To Scanning Issue:

In most cases, it has been identified that a corrupted Operating System blocks the antivirus program from performing a full system scan.

  • First, save all your data.
  • Close all the system applications that are running in the background.
  • If you haven’t updated your computer for quite a long time, then consider updating it to its latest version (This step is necessary because the updates are released in order to clear the system bugs).
  • Restart your computer to reflect the changes made.
  • Run the Norton Antivirus program.
  • From the home screen, click on Security and choose the Scan option.
  • Choose the required settings and click Full system scan (A full system scan takes between 30 to 120 minutes, but it totally depends on your system speed).
  • If the scan is working like before, then the interruption was due to a pending system update.
  • As an alternate step, you can reinstall the antivirus software using the Norton auto-fix tool on their website.

So, these are the simple steps that will be useful in sorting out the Norton Antivirus scan not working problem. If you have any queries, then approach us directly by clicking the call button.


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

Antivirus Setup