Nowadays, QR codes are widely used by people for multiple purposes, including displaying the text to the user. They are also used to open a webpage on the user’s phone, track information about some specific products or things, store Wi-Fi network credentials, and more.

To read the QR code, you should have a QR reader on your smartphone. Almost all the latest smartphones come with a built-in QR reader. However, we can’t say that they are safe to use. If you find that your phone’s built-in QR reader is unsafe, use the Kaspersky QR Scanner app for the same.

This QR Scanner app is designed for both Android and iOS devices and offers the following features:

  • Instantly checks if the scanned link is safe
  • Scans codes to open images, webpage, texts, and more
  • Stores scanned results securely
  • Stores scanned results securely

You can install and use the Kaspersky QR Scanner app on your smartphone from the Google Play Store or Apple App Store. Even if it is easy to install and use, there are some problems faced by the users while utilizing it.

The following section explains how to fix the “Kaspersky QR Scanner not working” problem.

  • Relaunching the Kaspersky QR Scanner app: If the Kaspersky QR Scanner app is not working when you use it for the first time (after installing), then close and relaunch it.
  • Wait for the update to complete: Check whether the app is installing its latest update. To verify it, open the Google Play Store or Apple App Store and go to the installed apps section. If the app status is displayed as “Updating,” wait for the ongoing process to complete and then try to launch the app.
  • Adjust the focus: If the app is unable to read the QR code properly, try to get the correct focus of the code by moving the camera to or from it.
  • Grant permission to access your device camera (for iOS): Check whether the camera access is granted for Kaspersky on your iOS device. If not, provide it. To do so, open the Home screen and select Settings > Privacy > Camera > Turn on.

Click the Call button provided on this page to know more about how to fix the “Kaspersky QR scanner not working” problem on your Android or iOS device.


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

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