Intego VirusBarrier’s main focus is working on the Mac operating system. Intego has different utilities for different kinds of protection. It also helps boost performance and enhance firewall and parental controls with superior backup. This page will guide you on how to troubleshoot Intego VirusBarrier Scan Failed issue.
The Intego VirusBarrier is a complex application and it has various components so that it can perform adequately. Once you have installed the Intego antivirus software, you will be asked to select additional applications to install along with the software.
Such applications form a lot of service files on your Mac computer, thus making the performance go bad at times and the scanning will fail at times. So, the best thing to do to ensure that the scanning never fails to work is to use the following troubleshooting methods.
Method 1: Uninstall And Re-install Intego Virusbarrier
Uninstall
- Close the Intego VirusBarrier application on your Mac.
- Click the Finder icon from the dock section.
- Select Applications.
- When the Applications window opens, select the Intego VirusBarrier application.
- Click on the Intego VirusBarrier application and drag it to the Trash folder.
- Open Finder.
- Now, click the search bar in the top-right corner and search for the file through the following directory ~/Library/Application/Support/VirusBarrier/.
It’s time to clean up the unwanted Intego VirusBarrier virus scanning engine, the vault, and other third-party tools.
- Click the Go button.
- Find and move all the Intego VirusBarrier-related applications to the Trash.
- Slowly search through the following folders: Application Support, Caches, Containers, Frameworks, Logs, Preferences, Saved, Application State, and WebKit.
- Make sure to select all those files and move them to trash.
- Open the Trash folder.
- Select all the items in it and empty the folder.
- Restart your Mac computer once done.
Re-install
- Open the default browser on your Mac computer.
- Enter the Intego VirusBarrier link in the address bar.
- Once the page opens, download the antivirus with the existing subscription.
- Follow the commands on the screen and complete the installation.
- Open the Setup Assistant on your Mac.
- Click the Advanced tab.
- Click Show Assistant…
- Select the protection level you want from the three options (Basic, Default, Strong).
- Click the Configure button.
- Once the dashboard appears, click Full Scan.
You will notice that the Intego VirusBarrier scans properly.
