How To Unblock Sophos Web Protection?

There are some situations when Sophos Home will block a website. You will not be able to access that website, and you will find one of the following notifications or messages. Perform the below steps on how to unblock Sophos web protection

It is a well-known fact that Sophos Group is a British security company. It designs products for email security, mobile security, encryption, etc. Sophos started producing antivirus and encryption products in 1985. The Sophos Home Free package protects the home users through free antivirus solutions. Sophos Home Premium offers advanced and real-time protection from all types of developing cybercrime.

  • Can’t connect securely to this page
  • Website Blocked (along with a Return to Previous Page button)
  • Sophos Home-Web Content Blocked Access to some content on this website was blocked.
How To Unblock Sophos Web Protection?

You will be accessing the website through https (secure) or http (insecure) connection. Depending on whether you are using https or http, the type of error messages displayed will vary. They will also differ based on the web browser that you are using and the site that you are accessing. Sometimes, the message might even say that the website you are trying to access contains malware.

Cause of the error message:

You will see one of the above three error messages when the website category of a particular URL has been set to BLOCK. It happens when the URL is blocked in your web-filtering settings.

How To Unblock Sophos Web Protection? - Troubleshooting steps to resolve the error:

You can troubleshoot the issue using any one of the options given here:

  • Go to the Sophos Home dashboard. On this dashboard, add the blocked URL to Website Exceptions.
  • You can set the website category of the affected URL to ALLOW. This situation holds good for streaming sites because they make use of multiple locations for each of the sites.

Now, follow the steps given below to unblock Sophos web protection:

  • First, sign in to your Sophos Home dashboard.
  • Choose the computer where a particular website has been blocked.
  • Now, click the WEB FILTERING tab.
  • Scroll down the page to the part where you can see Website Exceptions.
  • Next, add the website domain in the text box provided in the Website Exceptions section.
  • Press Enter on your keyboard.
  • You will now find the website domain that you have added below the text box. You can see it below the statement, “The following sites are excluded and will not be blocked by Sophos Home.”
  • Now, try to access the website on the computer where it was blocked. This step is to verify that all the changes mentioned above have been applied.
  • In case you find that you still cannot access the website, then you have to try unblocking the category.

Important Note: Certain sites will be recognized under multiple categories. For instance, you can access a particular site containing a chat feature. Still, the site will send you block notifications whenever the chat feature appears. This situation arises because the chat category has been set to BLOCK. If you need a remote assistance on how to unblock Sophos web protection, click the call button available on the screen.


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