Cylance Smart Antivirus is a very good software for handling viruses and malware affecting your computer. This software offers real-time protection and also prevents your device from ransomware. Sometimes, the Cylance Smart Antivirus may go offline. If you wish to change the Cylance Smart Antivirus Offline mode back to online,
keep reading the instructions given below.
- The Offline mode indicates that the Cylance Smart Antivirus installed on your computer cannot contact your Dashboard.
- This Offline mode also indicates that the agent could not reach the Dashboard to report status updates and receive policy updates as well.
- If you are using Windows OS, click the Windows taskbar to check if the Cylance Smart Antivirus is present.
- Locate the icon and click the About option.
- In the About window, check the application status.
- If you are using Macintosh, launch Cylance Smart Antivirus and click the Cylance icon on the macOS toolbar.
- Select About from the drop-down list and check the software status in the pop-up window.
- If it is still offline, verify whether you have a stable Internet connection.
- After establishing a stable Internet connection on your computer, recheck the antivirus status.
- If the problem persists, right-click the Start menu on your Windows computer and click the Apps and Features tab and select Cylance Smart Antivirus from the displayed list of apps.
- Next, click Uninstall to remove the software.
- If User Account Control prompts, click Yes and select Close after completing the uninstallation.
- To remove the Cylance Smart Antivirus software from your Mac, click the Spotlight icon and search for Uninstall CylancePROTECT. Hit the Enter key and select Yes to confirm your choice.
- If prompted, enter your Mac administrative password in the required field and click OK.
- Once you have removed the Cylance Smart Antivirus software, restart your computer and reinstall the software.
- You can download the Cylance Smart Antivirus from the official site after logging in with your credentials.
- After completing the download, run the downloaded file and follow the on-screen prompts to complete the installation.
