Why My Avast Unable To Scan?

Avast Unable To Scan

If any of the files on your computer are password-protected, the Avast unable to scan those files.

Steps To Solve

  • Check the scan results, in which you can find the item that was not scanned.
  • You can see the directory of the file from the scan results.
  • Go to the directory from the Windows File Explorer and check whether the file really exists or not.
  • Sometimes, the file may be corrupted and hence it couldn’t be scanned.
  • Ensure that you have not installed any other antivirus software on your computer other than Avast.
  • If the Avast software is not working, open Windows Defender and run a full system scan to check for viruses present on your computer.
  • Examine the scan results and remove the viruses or malware by following the instructions on the screen.
  • Once the scanning process is complete, disable real-time protection on Windows Defender.
  • Once you have removed the malware from the computer, check whether the issue is resolved.
  • In most cases, you may receive a message after the scan that would state that some files could not be scanned because they were protected by a password.
  • Most of the users have faced this issue with the .png files while scanning using Avast.
  • You have to give the password of the files so that Avast could scan them.
  • If the issue persists, you can uninstall and reinstall the software to fix the issue.
  • Open Control Panel from your Windows computer and navigate to the Uninstall a program section.
  • Select the Avast antivirus software and click Uninstall.
  • Continue with the uninstallation process by following the on-screen instructions.
  • You can now re-install the latest version of the software by downloading it from the official Avast website. If still your Avast unable to scan, contact our technical assistance for remote support.


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