Why My Avast Unable To Scan?

Avast Unable To Scan

If any of the files on your computer are password-protected, the Avast unable to scan those files.

Steps To Solve

  • Check the scan results, in which you can find the item that was not scanned.
  • You can see the directory of the file from the scan results.
  • Go to the directory from the Windows File Explorer and check whether the file really exists or not.
  • Sometimes, the file may be corrupted and hence it couldn’t be scanned.
  • Ensure that you have not installed any other antivirus software on your computer other than Avast.
  • If the Avast software is not working, open Windows Defender and run a full system scan to check for viruses present on your computer.
  • Examine the scan results and remove the viruses or malware by following the instructions on the screen.
  • Once the scanning process is complete, disable real-time protection on Windows Defender.
  • Once you have removed the malware from the computer, check whether the issue is resolved.
  • In most cases, you may receive a message after the scan that would state that some files could not be scanned because they were protected by a password.
  • Most of the users have faced this issue with the .png files while scanning using Avast.
  • You have to give the password of the files so that Avast could scan them.
  • If the issue persists, you can uninstall and reinstall the software to fix the issue.
  • Open Control Panel from your Windows computer and navigate to the Uninstall a program section.
  • Select the Avast antivirus software and click Uninstall.
  • Continue with the uninstallation process by following the on-screen instructions.
  • You can now re-install the latest version of the software by downloading it from the official Avast website. If still your Avast unable to scan, contact our technical assistance for remote support.

Disclaimer

Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.