Why My Acronis Antivirus Goes Offline?

 Acronis Antivirus Goes Offline

The Acronis antivirus goes offline is a common problem encountered by most people. If you’re also encountering the same issue, then scroll down this page to know how to resolve it.Acronis antivirus is a combination of advanced security and backup features. This software helps in protecting your computer from all kinds of threats and acts as an anti-ransomware, crypto mining protection, and antivirus.

Causes For The Error

  • Managed machine server is not running.
  • Your device is in sleep mode.
  • A bad connection between the cloud servers and the backup agent.
  • IDs on the management server doesn’t match with the registry keys and instanceID.

Generally, when the antivirus or your computer encounters one of the above issues, your machine is shown as offline in the Cyber Protection console, and as a result, the error “Acronis goes offline” occurs.Now, let’s see how to resolve the Acronis antivirus offline issue.

Method 1: Start Acronis Managed Machine Service

If the Acronis antivirus software’s managed machine service is not running, then there is a chance for this issue to occur. To check and turn it on, follow the below instructions.

On Windows

  • Open the Windows Services. (Click Start and type services.msc in the search field).
  • In the Services window, look for Managed Machine Service and check its status.
  • Make sure the service is running.

On Mac

  • Open the Terminal window.
  • Run the following commands to check the status of the Acronis antivirus service.

Method 2: Enable All The Required Ports

  • For the Acronis agent to communicate with the management server, it is necessary for all the required ports to be opened. If you have closed any port unknowingly, then open it to resolve the issue.
  • Before opening the ports, make sure that the affected computer is connected to the internet.
  • Now, open the ports by following the below instructions.

On Windows

  • On your computer, run the Connection Verification tool.
  • This tool will help you to know the Acronis software’s connectivity and port status.

On Mac

  • Open Network Utility.
  • Check whether the required ports are opened.
  • If not, open them and check whether the Acronis antivirus offline issue is resolved.

If still the Acronis antivirus goes offline issue persists, then contact our technical experts to resolve it.


Our website offers only instructions for a learning purpose and does not duplicate any brands or product manufacturers, including their images, content, or any trademarks as provided in Disclaimer. The company reserves the legal right to change any content on the website at any time. We are not liable for the data or file loss on your device in case of any third-party intervention occurs without our knowledge.

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